--- title: "Enterprise SaaS AI Search Case Study: 34.5% Peak" canonical: https://snezzi.com/case-studies/ai-saas-sales-support-case-study/ source: https://snezzi.com/case-studies/ai-saas-sales-support-case-study/ --- > Canonical page: https://snezzi.com/case-studies/ai-saas-sales-support-case-study/ ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) Case study · Enterprise AI-Agent Platform # Enterprise SaaS AI search case study: 0% to a 34.5% AI visibility peak This enterprise SaaS AI search case study shows how an enterprise AI-agent company went from 0% to a 34.5% AI visibility peak and 7,733 AI citations in 12 weeks. It kept its rankings through a full website migration. [Book a demo](/strategy-session/) [See the results](#results) ![](/_astro/summit.Bu4TLSRH_1kzYqY.webp) The short version ## The story in brief An enterprise AI-agent company was named in 0% of the AI answers its buyers saw. In 12 weeks it reached 34.5% AI visibility at its peak and earned 7,733 AI citations, most of them in Google AI Mode. The work: about 100 buyer questions, comparison pages and 50+ articles, plus a website migration planned so rankings held. Google impressions grew 312% to 2.78M over the same period. - Enterprise AI-agent company - Buyers in insurance, travel and fintech - 12 weeks, through a full site migration The results ## What changed in 12 weeks Enterprise AI, Agentic Platforms · United States · 12 weeks - 34.5% ### AI visibility From 0 Share of tracked buyer questions where AI cited the brand, at its peak. - 7,733 ### AI citations Google AI Mode 5,527, Google AI Overviews 1,091, Perplexity 835, ChatGPT 280. - +312% ### Search impressions Google impressions grew to 2.78M and held through a full website migration. - 5X ### Inbound enterprise demos Demo requests from AI search and organic search. - $2.4M ### Influenced pipeline Pipeline touched by AI-cited and organic content during the engagement. - 40% ### Less reliance on paid and outbound Inbound from AI and organic search grew, so the team leaned less on paid and outbound. Figures from the Enterprise AI-Agent Platform engagement over 12 weeks. Your own starting point and market will differ. The problem ## Buyers asked AI for vendors. The brand never came up. Enterprise buyers in insurance, travel and fintech now shortlist AI-agent vendors by asking ChatGPT, Perplexity and Google AI, and this company appeared in 0% of those answers. It was also partway through a full website migration that could erase the rankings it already had. - 0% AI visibility across the tracked buyer questions - Zero citations in ChatGPT, Perplexity and Google AI on vendor questions - A domain migration that could wipe out existing rankings - Competitors with comparison pages owned the AI shortlist Northstar Cloud · Prompts Prompts Test and optimize your brand presence in AI responses Prompt Brands Mentioned Seen on Position Gap Best AI customer support software for a small SaaS team? 4 G · P Top 3 Contested Which customer support tool has the strongest reporting? None None Unseen Untapped AI support platforms with human approval controls 3 P Lower Contested Zendesk AI vs Intercom Fin vs newer AI support tools? None None Unseen Absent Best support automation for a remote support team 5 G · C Top 3 Weak The kind of Snezzi screen that shows this gap. Sample data, not Enterprise AI-Agent Platform's account. What we did ## Answer the buyer's questions, and keep rankings through the move We picked about 100 questions enterprise buyers ask AI before booking a demo, wrote 50+ articles and comparison pages for them, and ran the website migration without losing ground. - ### Pick the right buyer questions Cut a sprawling prompt list down to about 100 questions that insurance, travel and fintech buyers actually ask. We review the list every month. - ### Comparison pages and 50+ articles Honest head-to-head and alternative pages, plus 50+ articles with FAQ schema. These are the formats AI quotes when buyers ask who to shortlist. - ### A migration that kept rankings A full 301 redirect map, schema rebuilt on the new site and Search Console reset, so rankings held through the move. - ### Page and technical fixes Internal links, structured data and technical fixes that made every page easy for AI to read. Northstar Cloud · Articles Articles Manage and analyze your content portfolio. Title Date Status Best AI customer support platforms: 2026 comparison Updated Oct 9 Published Enterprise support automation: a buyer's guide Publishing on Oct 12 Scheduled Customer support benchmarks 2026 (1,200 teams surveyed) Published Oct 6 Refresh · needs review Why human approval belongs in AI support workflows Created Oct 5 Ready to Publish Northstar Cloud vs Helio Desk Created Oct 8 Awaiting Brief Review Where this work lives in Snezzi today. Sample data from a demo brand, not Enterprise AI-Agent Platform's account. How it ran ## 12 weeks, phase by phase How the Enterprise AI-Agent Platform work was sequenced, with the time each phase took. 1. 2 weeks ### Measure the starting point Confirmed 0% AI visibility and listed the questions enterprise buyers ask AI before they pick a vendor. 2. 4 weeks ### Pick questions, build comparisons Cut the prompt list to about 100 buyer questions and wrote the comparison pages AI was already citing for rivals. 3. 3 weeks ### Move the website safely Ran the migration with a full redirect map, rebuilt schema and a fresh Search Console baseline. 4. Ongoing ### Publish and review monthly Shipped 50+ articles with page and technical fixes, then reviewed the question list every month and adjusted when an algorithm change hit. Do it in Snezzi ## Run the same plays The Enterprise AI-Agent Platform method maps to three Snezzi features you can use on the $500 platform or have our team run. Screens show sample data. - [ Tracked prompt Best AI customer support software for a small SaaS team?Top 3 Track the vendor questions Prompts holds up to 200 buyer questions on the $500 plan, each asked on ChatGPT, Claude, Perplexity, Google AI Overviews and AI Mode.](/features/ai-prompt-tracking/) - [ Articles Best AI customer support platforms: 2026 comparisonPublished Write the comparison pages The Content Engine researches each article live and can aim it at up to 5 tracked prompts. Drafts with unsupported claims cannot publish.](/features/ai-content-optimization/) - [ Crawl & AI access **96**/100 Watch pages through a move Indexing checks and Search Console data on every URL show which pages drop after a migration, so you fix them first.](/features/page-indexing-monitoring/) What we learned ## Lessons from Enterprise AI-Agent Platform What the 12 weeks with this client taught us that carries over to other teams. 1. 1 Enterprise buyers shortlist vendors inside AI assistants before they talk to sales. 2. 2 This company went from 0% to a peak of about a third of AI answers in one quarter, with pages built for buyer questions. 3. 3 A website migration does not have to cost rankings if redirects and schema are planned first. 4. 4 AI answers change often. Reviewing the question list every month keeps the gains. In their words ## What Shiva says > “Within 3 months, we went from zero AI citations to being recommended alongside much larger players.” SK Shiva K.CEO, AI Sales & Support Agent Platform ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) Want this for your company? ## Get a plan like this one On a 30-minute demo we ask AI your buyers' questions live and show who gets named in Enterprise AI instead of you. [Book a demo](/strategy-session/) [See pricing](/pricing/) Questions ## About the Enterprise AI-Agent Platform results What buyers ask us after reading this Enterprise AI case study. How did an enterprise AI company go from 0% to 34.5% AI visibility? It started from 0% across about 100 tracked buyer questions. We wrote honest comparison and alternative pages plus 50+ articles with FAQ schema, fixed internal links and structured data, and reviewed the question list every month. Visibility peaked at 34.5% within 12 weeks. Which AI engines cited the brand most? Of the 7,733 citations, Google AI Mode gave 5,527, Google AI Overviews 1,091, Perplexity 835 and ChatGPT 280. Google's two AI surfaces did most of the work for this enterprise audience. Did the website migration cost rankings? No. A full 301 redirect map, schema rebuilt on the new site and a fresh Search Console setup came first. Google impressions grew 312% to 2.78M during the engagement. What does $2.4M influenced pipeline mean? It is pipeline that touched AI-cited and organic content during the engagement. Touched means the content was part of the buyer's path, not that it closed the deal on its own. Why is the company not named? It asked to stay confidential so competitors cannot copy the plan. Every number on this page comes from its own engagement record. More results ## Read the next story Three more engagements to compare with this client. - [Enterprise SaaS In progress Method and audit only, no outcomes yet Enterprise Communications Platform A US communications platform that sells to businesses in regulated industries, including healthcare. In progress](/case-studies/enterprise-communications-platform-case-study/) - [Financial Services In progress Method and audit only, no outcomes yet Fintech Engineering Firm A privately held engineering firm that builds AI platforms for banks and other regulated finance clients across the UK, EU and US. 90-day pilot](/case-studies/fintech-engineering-authority-case-study/) - [Ecommerce Marketplace +215% Organic revenue Premium Flower & Gifting Marketplace A premium flower and gifting marketplace offering same-day fresh flowers and curated gifts, competing with large international delivery platforms. 8 months](/case-studies/flower-gifting-marketplace-case-study/) ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) ![](/_astro/cloud.BnQ45Ste_297Hdu.webp) Your turn ## See who AI names in your market Snezzi is the AI visibility platform that does the work. Book a demo for a live look, or run the free audit first. [Book a demo](/strategy-session/) [Run the free audit](/ai-audit/)