Privacy Policy

1. Introduction

Snezzi ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Visibility Platform.

This policy applies to all information collected through our website, platform, services, and any related applications or communications.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Company information and professional details
• Account credentials and profile information
• Payment and billing information
• Communications with our support team
• Survey responses and feedback

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log files and analytics data
• Cookies and similar tracking technologies

2.3 AI Visibility Data

As part of our AI visibility monitoring services, we collect:

• Brand mention data across AI platforms
• Competitor analysis information
• Market visibility metrics
• Content performance data
• Search and query analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Provide and maintain our AI visibility platform
• Process payments and manage your account
• Generate visibility reports and analytics
• Offer customer support and technical assistance

3.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and requests
• Provide marketing communications (with your consent)
• Send administrative information and policy updates

3.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and data analysis
• Monitor and ensure security and performance

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our platform, including cloud hosting, payment processing, and analytics services. These providers are contractually bound to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to protect our rights, comply with legal proceedings, or respond to government requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request limitation of processing of your information
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

9. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services.

We encourage you to review the privacy policies of any third-party sites or services before providing your personal information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We ensure that such transfers are made in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• By visiting our contact page: snezzi.com/contact/
• By email: team@snezzi.com

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.